Terms & Conditions

GENERAL INFORMATION

General merchandise may be returned or exchanged in their original packaging within 7 days of receipt. All international orders are not returnable.  All furniture, wallpaper, drapery, carpets, twin duvet covers, and custom color bedding orders are Custom Orders and non-returnable.  All purchases of sale items are final.

 

RETURNS

If you would like to make a return, please contact us at [email protected] within 7 days of the delivery of your purchase for approval. Packages must be returned postage paid. Jill Sorensen Lifestyle will refund the cost of the item excluding the shipping charges. Returned merchandise must be in its original condition, unwashed and unused, and accompanied by the original order confirmation or packing slip.

DAMAGES

Every effort is made to ensure orders arrive to you in the best condition. All shipments should be inspected immediately. ALL CLAIMS FOR DAMAGES MUST BE MADE WITHIN 48 HOURS OF RECEIPT OF DELIVERY. Save all damaged cartons until claims are settled.  For returns on damaged items please e-mail: [email protected] for arrangements on replacement, repair or credit.

 

SHIPPING POLICY

Jill Sorensen Lifestyle orders will include additional shipping and handling fees that will be added to your order total.
We can ship worldwide at your request. For international shipping policies and fees, please e-mail: [email protected]


TO THE TRADE

We offer discount to designers and architects. We also offer wholesale to stocking dealers with a physical storefront. To set up a trade or wholesale account, please email us at [email protected].

MISCELLANEOUS

We always aim to be our best, and appreciate comments and input on our products and customer service. Please feel free to email us any suggestions on new colors, designs or other ideas to [email protected].

We also love to see pictures of our products in your home!